"Department of Diabetes"

About: Hull Royal Infirmary

I have been messed about constantly by staff working in this department. I attend an appointment where the doctor cannot give me the information I required, told to come back in a month. When I returned I was told the doctor had left and gone to work at a different hospital. The doctor did not leave any information for the new doctor. I was asked to ring the Diabetes Nurse Specialist on Tuesday, I explained I would be at hospital in the morning, she said ring in the afternoon. I rang and it was constant answering machine for hours. I wasted a full afternoon when I could of spent the time more productive.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk , or Patient Experience Team (01482) 675189 If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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