"Heart attack - first class treatment and care"

About: Lincoln County Hospital

I was admitted to the Coronary Care Unit at Lincoln on 25th September, after a sudden heart attack and cardiac arrest, and emergency treatment in the Catheter Laboratory. My feedback is wholly and enthusiastically positive. The members of the Cath Lab team were truly impressive in their professionalism, approachability and in giving confidence, even during their middle-of-the-night emergency call-out. I felt completely looked after and informed about everything that was going on. It was wonderful that so many of the team introduced themselves personally with a summary of what role they were going to play. The two principal doctors involved were first rate in all respects, and I look forward to follow-up care at their clinic. The ward staff deserve great praise. In an environment made difficult by its emergency nature, with lots of patient movements and multitudinous alarms sounding, the nurses in particular managed to make me feel looked after and valued. Their professional routine appeared rigorous, especially the thorough shift handovers between teams. Administering my personal medical treatments never took a back seat. The nurses were also very attentive to and showed great care for my wife, who was awaiting the outcome of my emergency procedure. They happily provided overnight accommodation for her at short notice. The attention to detail in keeping the ward clean was very noticeable, and the ancillary staff did a great job with the meals, teas and other supplies. Even at the time of my discharge, it was clear how the nurses took responsibility on themselves. I was checked and double-checked before being allowed home. None of us wants to be in the position of needing the Cardiology department at Lincoln, but if I am in that situation again, I will be more than reassured if I can trust my care to that team.

Story from NHS Choices

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