"Good care, badly let down by administrative..."

About: Colchester General Hospital

I was admitted to A&E: the care was good, but extremely long-drawn-out. It took 9 hours (1700 to 0200 next morning) for me to be assessed as having possible broken foot & hand and moved to a ward. The emergency staff were busy, but not that busy: it seemed that once I was assessed as not having life-threatening injuries, I was just quietly forgotten. Treatment on the ward was fine, but once assessed as ready for discharge it took over 6 hours for the discharge letter to be written & for me to be let out. That is not an isolated incident: last time I was in Colchester General, it took 11 hours for the discharge letter to be written. Bring a book. Or several.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Accident and emergency services at RDEE4-Colchester General Hospital at 21/10/2014 11:45:57”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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