"1st class delivery!"

About: The James Cook University Hospital

Our son was born at James Cook in September 2014, like all parents we will never forgot the birth of our new baby, but what we will also never forget is the level of care we received. We were admitted through the low dependency pathway but were transferred to high dependancy shortly afterwards. The staff worked exceptionally hard to stabilise us and deliver our baby safely into the world. The room/ward was clean, the staff supportive and caring, details explained fully - the whole experience was amazing. Although my delivery was not what I had planned for, a situation that could of been frightening was made magical by the expert team. Our midwives are already the stuff of legend within our family!

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Response from The James Cook University Hospital

Good morning Lesley Thank you for your feedback, regarding the care and treatment you received from the maternity services at The James Cook University Hospital. I am pleased to learn your baby was delivered safely and I shall certainly forward your kind words to the staff involved. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. Many thanks again for your kind words. With best wishes to you and your family Yours sincerely Mrs Karen Harwood Lead Nurse/Patient Relations Manager

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