"Poor contact from Doncaster Crisis Resolutions Team"

About: Rotherham, Doncaster and South Humber NHS Foundation Trust / Crisis resolution

(as the patient),

I was suffering from a very distressing panic attack in Mid-October; At which point my therapist contacted Doncaster Crisis Resolutions and Home Treatment Team for support during this rough period.

She arranged for them to telephone me later in the day to arrange for someone to come out; However after three days of waiting no such call was received.

I eventually received a letter explaining that they had tried to make contact by telephone on a number of occasions, got no response and could I get in touch to arrange an appointment; I did this and was informed that three calls had been made and messages left.

However, there was no evidence of any such contact on either our landline or mobiles; I explained this and received a couple of immediate apologies.

My concern is if my condition had worsened there would have been no help or support whatsoever; leading to possible self harm or a suicide attempt on my part; not forgetting if other people at that time or in future find themselves in the same position.

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Response from PALS Coordinator, Rotherham, Doncaster and South Humber NHS Foundation Trust

Dear UHtred867

We are so sorry to learn about your recent experience and that you are unhappy with one of the Trust’s services; listening to the people who use our services is very important to us. We sincerely hope that your condition has now improved.

We have spoken to the relevant mental health professional regarding the concern you expressed about your condition worsening and the possibility of this leading to a suicide attempt. Please be advised that there are services available; the Rethink Helpline is open 24 hours, seven days a week and they can be contacted on Freephone 0800 519 3013. Additionally, presentation at the Accident and Emergency Department of a hospital would lead to a Crisis Team worker being contacted once a person had been seen by the emergency doctor.

If you feel at any time that you would like to discuss your concerns about your experience further, then please contact the Patient Advice and Liaison Service in the Patient Experience Team, based at Woodfield House (Trust Headquarters), Tickhill Road Site, Tickhill Road, Balby, Doncaster, DN4 8QN.

Freephone: 0800 015 4334 or Doncaster (01302) 796537.


With kind regards