"lack of care by staff Aintree Hospital"

About: University Hospital Aintree / General surgery

(as a relative),

My father was discharged from hospital in a disgraceful condition. It appeared that nursing staff had failed to empty his stoma bag after his lung op, and the smell from the bag hit me as soon as I approached him. The drainage site was red and angry, his stomach peg feed tube was absolutely filthy. His room had a broken window and the wind was howling in. I informed staff, but no one did anything about it. I had to tape the window up with duck tape, as my father was freezing and had just recovered from pneumonia.

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Response from NHS Knowsley

Dear DRPol,

Thank you for raising your concerns.

The PALS Team would welcome the opportunity for further discussion in respect of your concerns in order that these may be addressed.

Please do not hesitate to contact the PALS team on 0151 529 3287 if we can provide you with assistance in this matter.

Kind Regards,

Kelly Owen

PALS Officer

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