"The paramedics were lovely. I was so pleased with the way they treated me."

About: Devon, Cornwall and Isles of Scilly South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Due to pains in my chest I called my GP to see if they could give me an appointment. My GP called for an ambulance straight away as he did not want to take a risk with chest pains which may need to be treated urgently. (I called the GP as I did not want to trouble the ambulance service).

The paramedics were lovely, they gave me a full MOT, an ECG, blood pressure, blood sugars – everything was tested. I was so pleased with the way they treated me.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Emerald824

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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