"Poor treatment"

I had an apalling experience in outpatients. I dread to think what the poor patients in the residentla units are going through. Confidentiality breached. Tried to be forced to take medication, refused. Lack of understanding about my situation. Rude, unethical, inappropriate doctor. No empathy, understanding or empowerment. Avoid this hospital. If you get referred here, please ask to go somewhere else.

Story from NHS Choices

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Response from Dorothy Pattison Hospital

Dudley and Walsall Mental Health Partnership NHS Trust replied on 10 December 2014 Thank you for your feedback. Our aim is to provide the best possible care and treatment for service users and to help us do that we welcome feedback from you, your family and carers. If you would like to discuss the issues raised, please contact our Service Experience Desk (SED), which is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. We welcome any comments you may have on the services we provide. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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