"operation cancelled twice!"

About: Royal Blackburn Hospital

I was due to have my hip operation on the 14th October but it was cancelled the day before, and rescheduled for the 21st. Just been cancelled yet again the day before! Not only have I mentally prepared myself on both occasions but I am in a lot of pain. I think because I never complained last time I was an easy target this time. I was told it's due to trauma patients being admitted. I don't know when I will be operated on now.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Dear boys1958 Many thanks for your feedback on your experience of our Orthopaedics service at Royal Blackburn Hospital, and thank-you for taking the time to do so. I am sorry to hear your experience of our care has not been positive and will make sure your comments are passed onto the surgical team concerned. As you mention we do have to prioritise emergency patients for surgery but please be assured it it nothing to with not complaining it is very much to do with capacity and safety. As we want to deliver safe, personal and effective care this does sometimes mean having to delay planned procedures to make sure we can provide this for every patient, but I can appreciate this is disruptive to you and also as you are in pain lengthens the time to resolve this for you. If you would like to talk through your experience of our care for you with one of our Patient Experience team we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks for commenting and I do hope you receive a new date as soon as possible Regards Wendy Stobbs, Patient Experience Facilitator

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