"Experience of surgery at Russells Hall"

About: Russells Hall Hospital / Ear, Nose and Throat

(as the patient),

I rang ward b6 at 6.30am on Thursday 2nd of April 2009 to see if there was a bed for me, as my operation was scheduled for that morning. I was told, yes, there was a bed and to be there before 7.30am. I arrived early, at around 6.45, as I was keen to get it over and done with. When I got to the ward, I was told to wait in the waiting room, as there were no beds. I waited there until almost 10.45, when someone arrived to take me to theatre. As I was not ready, I was asked to get changed in an interview room, then walk to theatre. When I awoke after surgery, they had removed my front teeth, which were firmly fixed to a metal bridge.

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Response from Russells Hall Hospital

We are acknowledging receipt of all feedback dating back to 2008, which was before the Trust began responding to all patient comments posted on the NHS Choices website.

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