"All but labour was pretty rubbish"

About: Birmingham Women's Hospital

I gave birth to two children in your hospital: in feb 2009 and jul 2013. Both experiences are very similar. Antenatal care is good except the ridiculous waiting times of over 4-5 hours at a time. How can there be plenty of nurses walking around and chatting but a 2-3 hour queue to have blood taken. Waiting to see consultants is ok but bloods are not a rocket science really. Care on the wards is basic. I was lucky with my first child as found a midwife on the night shift very helpful and eager to assist. With my second child unfortunately i wasnt that lucky. I was left to take a shower without anyone having an eye on my daughter which was one of the most stressful and frightening experiences of all. Delivery/labour itself was great in both instances however most of the decisions were made without consulting me. But they were good decisions so i cant really complain. I was listened when i requested 'no forceps' and alternative methods were used. The care in delivery suits and theatre was second to none. Would be nice if a bit more time was given to mum just to be there with their babies as ward is not 'private' space. I had loads of 'me and baby' time with first one but almost none with the second which may have contributed to bonding difficulties i experienced. Food was good, and cleanliness of facilities was great.

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Response from Birmingham Women's Hospital

Thank you for taking the time to feedback about your experience and we are sorry to hear that some of your care was not good enough. We are doing a lot of work to make improvements in areas such as Antenatal Clinic and Postnatal Care on the wards. Your comments will be fed back to the teams involved in all areas of your care, we are always grateful for patient feedback so that we can look into the issues raised. Once again, thank you for your comments Best wishes, Birmingham Women's Hospital

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