"Out of Hours"
About: Lanarkshire Community Services Lanarkshire Community Services
Posted by not taken seriously (as ),
Visited the out of hours service after getting forwarded by NHS 24. I had a lump on the ankle that had began to bruise and increase in pain significantly in the past 24 hours. I was seen by a doctor for an appointment that lasted less than a minute. I was offered Co-codamol for pain but when I insisted it didn't agree with me I was shrugged at and pretty much told to put up with it.
I have never felt so insulted with care and was made to feel as if I had wasted time. Complete waste of time. It is no wonder that most of the time I put up with symptoms. The only reason I escalated this was due to the unexplained bruising and increase of pain on a lump that had been there for over a week.
I would have been better off not calling as I was made to feel like a time waster. Doctor was aware paracetamol and ibuprofen were not touching the pain. As a Staff Nurse I would be reprimanded for knowingly sending a patient away with pain. I honestly feel so belittled by the entire experience.