"Exemplary service from ENT"

About: Leicester Royal Infirmary

After many years with nasal polyps, the steroid spray used to control them stopped working. As a result, my nose became almost completely blocked. I had no sense of smell or taste, couldn't sleep, had nasty headaches, excessive eye watering etc. I had a couple of courses of oral steroids but they only gave me a few days relief at a time. I came in on 11th October as a day case to have the polyps removed. A short procedure then home later in the day. It didn't work out like that. The consultant decided that I was in need of more comprehensive surgery and after discussing the details and the risks involved, I underwent functional endoscopic sinus surgery and an overnight stay in Ward 7. I started to feel better as soon as I was in the Ward. The feeling of pressure in my nose had gone and breathing was easier. The quality of nursing care I received was excellent: frequent monitoring of my condition including pain control. As it turned out, I had no post-operative pain, very little discomfort and was able to eat and drink without any difficulty. I was discharged with medicines and given a comprehensive briefing on their use and what to do if I had any problems. Five days after the operation my sense of smell and taste started to come back. I can breathe through my nose and get some sleep. My eyes have stopped running and I no longer have to drag myself through every day. I am very grateful for the quality of care I have received throughout the whole process, right the way through from my GP, clinics at Loughborough Hospital, pre-op assessment at LRI, kind and considerate treatment on the Day Ward, the surgeon, the theatre team and the lovely people of Ward 7. I am saddened by the sustained criticism of the NHS which is going on at the moment, much of it, I suspect, politically motivated. I have had exemplary treatment from people who exhibit calm professionalism with a caring attitude. Thank you so much.

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Response from Leicester Royal Infirmary

Dear Chris, Thank you for sharing your story with us. It sounds like this condition has affected your life in more than one way, so we are delighted to know that our fantastic team helped you overcome this and have helped to improve your quality of life. That is priceless :-) It's great to be able to share some lovely feedback and praise with our staff, who all work incredibly hard to ensure patients receive the best care, and support, through experiences such as yours, and will delighted with your gratitude. Wishing you all of the best for the future, Communications Team Leicester's Hospitals

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