"hard working junior doctors- bullying consultant"

About: Royal Blackburn Hospital

I was admitted with a nosebleed last month onto ward B20, my care was satisfactory. But I must comment on how I saw the junior doctors being treated by a consultant. This man was rude, bordering on abusive to staff. This was like something from a carry on film. He publicly berated the doctors and the nurses, leaving me with little confidence in the care they provided. Once he had gone, i actually saw that his team was made up of kind, considerate doctors, ably assisted by fantastic nursing staff. I feel sorry for these staff. In days of old, a shouting consultant may have been the norm, but i do not appreciate being witness to such apalling, unprofesional and arrogant behaviour. Shame on you.

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience of our Ear, Nose and Throat service at Royal Blacburn Hospital, and thank-you for taking the time to do so. I will make sure your concerns about the attitude of certain members of the staff are passed onto the team. I am very sorry that you had to experience such a negative situation with us as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to comment and hope you are recovering well Wendy Stobbs, Patient Experience Facilitator

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