"hospital system"

About: West Cumberland Hospital

my father was in and out of hospital numerous times with high calcium caused by lung cancer during these times in and out of hospital he experienced a lot of things appointments being cancelled for biopsys that he needed urgently he had to advise the doctors how to treat him so he could go for a biopsy he missed to appointments through the calcium going up and was blamed by a nurse on overwater ward for missing the appointment though I was not his fault , while in he ask for a blanket , nobody brought him one he had to get out of bed to get one himself , there was a man in the opposite bed who had faulld himself after two days my dad ask when they where going to clean him up , he had a prisoner beside him with two prison guards he had to tell them to stop talking at 3oclock in the morning , he would ask the doctors a question they would never come back he needed an urgent bone biopsy carlise didn't have any needles to do it , he was referred on an ontolagist but couldn't see him for two weeks because he was on holiday and there was nobody else , by the time he come back off holiday he was to ill to have treatment he was admitted again with nemonia he had sleeped in a chair beside his bed for two nights the system failed my dad we where given so much hope from the doctors and consultants but at the end of the day they gave us false hope the system needs to change at the end of the day , and you have to fight for everything it defusing

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Response from West Cumberland Hospital

I am so sorry to hear of this and wish to thank you for contacting us to draw our attention to your concerns. I am sorry that this was not at all satisfactory and not of a standard to which we aspire. I have forwarded your message to the appropriate managers so that we can learn from this. We would welcome you to get in touch with our Patient Advice and Liaison Service (PALS) team at the West Cumberland Hospital to explain in more detail. You can reach the PALS team on 01946 523818. Thank you again for taking the time to get in touch. With best wishes to you and your family. Alison Patient Experience

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