"opthalmology delays again"

About: Essex County Hospital

Having had very long delays being seen at Essex County Hospital i have instead opted to see the same specialist at Clacton Hospital. Two months ago I had to leave without seeing the specialist as I had another appointment to keep and the specialist was running extremely late. Today, I waited but the specialist was still one and a quarter hours late which is better than at Colchester but still unacceptable. It would be a little quicker if we could understand each other better, even though my wife comes in as interpreter we still have problems. It is rather important that the patient understands what is being said.

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Ophthalmology at RDEEB-Essex County Hospital at 17/10/2014 13:09:02”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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