"A & e nightmare with son"

I took my nine year old son to a & e this afternoon with an injury to the surface of his eye on the advice of my GP who said it needed looking at to check for any damage as there was a bleed within the white of his eye. After waiting for over three hours with an increasingly distressed child I gave up and went home with the problem unresolved. My main gripe is poor communication. I was told on three occasions he was next - he wasn't . I watched numerous people come and go who had arrived after us. In the end I lost faith that he was ever going to be called and left. I understand the need to triage patients but t's a poor state of affairs that leaves a child waiting this long with an eye injury with poor communication about when he might be seen. V disappointed with my experience of a & e.