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"Suspected stroke."

About: East Surrey Hospital / Accident and emergency

(as the patient),

On the evening of Saturday 11th Oct I collapsed after suffering a bad migraine earlier in the day. My wife made me comfortable and noticed my face seemed to be drooping on one side. I was also having trouble with my speech. She called for an ambulance and within a couple of minutes the first respose team (a husband & wife who live locally) were with me shortly followed by the ambulance crew. I was thoroughly tested for stroke symptoms and each procedure was explained as they went.

A stroke was ruled out but was advised that a trip to hospital was for the best.

Both teams were lovely and made me feel comfortable despite the pain I was in.

Upon arrival at East Surrey Hospital I was assesed very quickly and taken onto the emergency ward and into a cubicle for blood tests. Followed by a CT scan and numerous visits from ward staff and 2 different doctors.

Every step was explained clearly and I was made as comfortable as possible.

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear j26

Many thanks for your feedback. I am glad to hear the staff explained everything to you and made you feel comfortable and I will make sure your comments are passed on to them.

I hope you make a speedy recovery.

Best wishes

Tasha

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

picture of Ben Mearns

Dear j26

I am really pleased to hear your positive comments as it is so important to act quickly when a stroke is even a possibility.

Thank you for taking the time to give us such lovely feedback. I will pass it on to our clinical teams and I assure you that it will make them smile and they will try even harder!

Kindest regards

Dr Ben Mearns

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