"the shambels that is ward 42"

my husband was a planned admission yesterday evening arrived at 8pm asinstructed shown to a bed given a cup of tea then nothing 9pm a nurse appeard she knew nothing about what we could expect to happen operation wise only that it had been changed from a morning op and afternoon discharge to an afternoon op i left at 9.30pm very upset at the time of writing this 11/50am my husband is still waiting to see a doctor will he get to theatre today ? your guess is as good as mine that ward lacks organisation and leadership. a very unhappy and upset wife