"Elderly Mother"

About: Doncaster Royal Infirmary

My 91 year old Mother was admitted after a fall and due to her immobity was kept in DRI for "an overnight stay" which turned out to be a stay of approx 3 weeks during which time she was "encouraged" to go the toilet in her continence pad. She then went to Tickhill Road Hospital for rehabilitation and by that time she was there was so reliant on going to the toilet in the bed. The first time it happened she rang the bell and as no one came to assist her she passed urine and faeces in the pad. She was devasted and when the Assistant finally came to assist her she said "well we are busy, its ok to go in your pad". This is not acceptable and is obviously due to a lack of staff but there is no excuse for this. Many of the staff were very nice and kind during my Mothers stay, although some of the Nurses did have attitude problems which really ought to be addressed.

Story from NHS Choices

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Response from Doncaster Royal Infirmary

Dear NHS Choices contact, Thank you for taking the time to post this feedback about your mother's time at our Trust. We will ensure that the comments are passed to the relevant managerial staff so that your feedback can be taken on board and passed to their teams. As your posting appears as anonymous, if there are any more direct or personal comments that you would like to make, we would welcome you contacting our Patient Advice and Liaison Service (PALS) where you can raise any further concerns in confidence or provide more specific details for us to look into if you wish. PALS can be contacted via: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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