"Unpleasant experience at Liverpool Heart & Chest hospital"
About: Liverpool Heart and Chest Hospital Liverpool Heart and Chest Hospital Liverpool L14 3PE
Posted by Nature53 (as ),
I attended the day ward at 08:00 and di not receive treatment until 15:45. During this time I had very little contact with staff and was given no indication that I might have to wait beyond 11:30. By 14:00 I was very anxious and stressed which seems a little ironic, since my treatment was for a heart related problem where I should be trying to avoid stressful situations.
Although the procedure was quickly and efficiently done, my return to the day ward was not great, as I had to return to the dreaded chair for another three and a half hours. I don't think that these chairs should be used for a stay of more than three hours.
By 17:00 the toilets on the ward were filthy. According to the notice they hadn't been cleaned since 11:00.
Overall, the experience was unpleasant, distressing in a dirty environment. I was glad to leave after twelve hours - seven and a half hours of which was waiting.