"No hand wash available on 2 separate occasions"

About: Norfolk & Norwich University Hospital / Trauma and Orthopaedics

(as a friend),

I accompanied someone on two separate occasions to outpatients appointments. In the main part of the hospital by both entrance and exit doors I looked for the antibacterial hand wash which we are all advised to use and both dispensers were empty. I tried the visitors toilet and all I found was blood on the floor and no hand wash again. As we are all informed of the problems of infections being brought both in and out of hospitals I thought the situation, which happened twice was unacceptable

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear that there was no hand sanitiser and that the toilets needed to be cleaned. We try very hard to maintain cleaning standards and your comments will be passed to our cleaning team.

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