"If this can happen twice in one house how often is it happening to the general public?"

My story starts at my doctors surgery Thornley House, Hyde, where I was treated for a lump on my forehead. When I rang to make an appointment, my doctor told me to come straight away. After diagnosing a cancerous growth and a second doctor looking at it, it was decided the doctor would make an appointment at Tameside Hospital. This was August 2014.

I anxiously waited for my appointment from Tameside Hospital. Approximately 4 weeks later in September a letter came to say I had not turned up for my appointment in August. They suggested I should make a new appointment but if I did not reply within 14 days they will discharge me from their clinic. I rang them to explain that I never received their appointment letter or a telephone confirmation. Their response to what I said appeared not to concern them at all. My doctor would receive a similar letter from Tameside stating the patient did not turn up. This could cause a bad relationship between GP and patient.

I am still waiting for my operation and information received say it could be 14 weeks from beginning to operation. Several weeks unnecessary delay by Tameside Hospital is not acceptable.

This same experience happened to my husband some years ago with Tameside Hospital. If this can happen twice in one house how often is it happening to the general public? This is a condensed version of my story.