"Care was efficient and very kind"

About: Maidstone District General Hospital

I was admitted for my gall bladder removal on 13th October. I was allowed to stay at home as my surgery was late on in the day. All the formalities of admission went very well and I was sent over to the short stay surgical ward to wait. I was reassured at all times that the surgery would go ahead even being so late in the day. Every member of staff showed me extreme kindness from porters, theatre staff and ward staff. I saw a doctor in recovery who advised me that the op had gone smoothly and I was taken back to the ward. The post op care was second to none, with my every need met. I was very impressed by the "snack box" I was offered. The night staff were just as efficient and kind. In the morning the consultant visited me very early and once again advised me all went well. The discharge procedures were just as smooth, with all my questions answered and post op advice given. I was safely home by 10-30am. A really big thank you to you all

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Maidstone District General Hospital

Thank you for your comments. We are very glad to hear that your admission, surgery and discharge went so smoothly. Thank you for taking the time to provide us with such positive feedback. We have forwarded on your kind compliments to the relevant managers for feedback to be given to all staff involved in your care. We know that the staff involved will appreciate receiving your kind compliments. Once again, thank you. With kind regards. The PALS team.

  • {{helpful}} of {{total()}} people think this response is helpful