"Good Fortune."

About: Royal Derby Hospital

I had the misfortune to suffer an incisional hernia; fortunately, I had the good fortune to be treated at Derby Royal Hospital. The hospital is clean and well equipped but, just as important, it employs staff who are kind, patient and imaginative in their care. From the cheerful porter , who wheeled me about without complaint, to the empathetic health care assistant, who went off to find a gown to fit my overweight frame ,to the consultant , who took care to explain the hazards of operating on obese patients, my care on SAU was fantastic. I had a similar experience when I reached the Step Down ward , where my recovery was enhanced by careful,sensitive nursing and physiotherapy. I should like to thank everyone involved in my care.

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Response from Royal Derby Hospital

Many thanks for providing us with your kind comments regarding your recent stay with us on one of our Surgical wards at the Royal Derby Hospital. All patient feedback is very important to us as this allows us the opportunity to share good practice, learn lessons and wherever possible implement changes to improve the care, treatment and services we provide to our patients. I will certainly ensure your kind comments are forwarded to the appropriate staff in this area as I know they will also be most appreciative. We are currently undertaking a project to enable us to share both good and bad practice and our patient's experiences with our staff, which involves patients coming in to hospital and being filmed talking to me about their hospital experience. If this is something you might be interested in helping with, may I ask you to consider contacting me in the patient Experience Team on Derby (01332) 786336. However, in the meantime, may I once again thank you for taking the time to provide us with this invaluable feedback and also take the opportunity to wish you very best wishes for the future. Kind regards Deborah Furness, member of the Patient Experience Team, for Derby Hospitals NHS Foundation Trust

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