"My mother was taken to A&E ..."

About: Queen's Hospital (Romford)

(as a relative),

What I liked

My mother was taken to A&E 12/3/09 and from the paramedics to the staff in the department was treated with respect and care. She was transferred eventually to Clementine A in a room on her own because of infection. It was a pleasant room at an ideal temperature. She was very poorly and suffered from dementia the staff there again treated her so well. Sadly she passed away a week to the day of admission.

I could not praise the care enough, the staff on the ward were so kind and considerate us to us as well. Thanking all the staff on Clementine A

for your care.

What could be improved

The only problem I feel is the lack of doctors when you might want to see one.

Anything else?

The palliative care my mum received was carried out very sympathetically.

Story from NHS Choices

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