"Visitor's toilets"

About: Arrowe Park Hospital

While the care afforded to my relative was good/excellent I have noticed that the toilets in the public areas are not well maintained. The one on the third floor has two cubicles, on of which has been out of order since I was visiting in August. The other one had no toilet paper. One of the soap dispensers was empty. Last Monday two soap dispensers in the toilets near the entrance were empty and this is not the first time. On my way out I went to the toilets near the ye clinic entrance. The floor of the cubicle was swimming with water, at least I hope it was water. Surely hospital toilets should be checked regularly, lack of soap and toilet paper is surely a health and safety issue as is water on the floor. I expect to see an improvement.

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Response from Arrowe Park Hospital

We are very grateful for the positive feedback you have provided about the care provided to your relative. However, we are sorry to learn about the problems with the public toilets at Arrowe Park Hospital. We have passed your comments on to the relevant department. If you would like for us to look into your concerns further, could you please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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