"Surgical assessment unit"

About: Stoke Mandeville Hospital

After waiting hours to be seen the doctor decided he needed to talk to a consultant, which is fair enough. He said he would call me back the following day to discuss. No phone call has been recieved. I have called the ward several times and left my details but still nobody has called back. Staff should deliver on what they promise. I am just left hanging with no idea if anyone will ever call back or what treatment can be carried out

Story from NHS Choices

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

I am sorry to learn that your experience of our service has fallen below the standard we would expect to deliver.

Please contact our PALS on 01296 316 042 or pals@buckshealthcare.nhs.uk for further help with the concerns you have raised.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful