"Inefficient, opaque pricing, poor service."

About: Nuffield Health, the Grosvenor Hospital, Chester

I attended as a privately paying patient. At my consultation I was seen 30 minutes late, similarly at the appointment for my blood tests I was 40 minutes late and may well have been longer had I not complained. A month has passed since my blood tests and I still await the results from the consultant. I was not made aware of the blood test costs before they were undertaken. The one cost I was made aware of was the price of a scan. I was told two prices, one for having the scan at the Nuffield and one for having the scan as a private patient at the Countess, which was £300 cheaper. The invoice subsequently arrived for the higher price though I had gone to the Countess. When queried, the consultant's secretary advised that she had no idea why I'd been told a lower price. The situation has yet to be resolved, I still await my results and another consultation. So much for paying for a quicker medical outcome!

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Response from Nuffield Health, the Grosvenor Hospital, Chester

We are sorry that you felt your experience at the hospital was unsatisfactory. In order for us to further investigate, we would be grateful if you could please write to us with full details of the complaint, either via e-mail to Catherine.milner@nuffieldhealth.com or by post to Nuffield Health, The Grosvenor Hospital, Wrexham Road, Chester CH4 7QP. Kind Regards, Catherine Milner Nuffield Health, The Grosvenor Hospital