"ward 15 and ward 4"

About: Wansbeck Hospital

I don't normally do reviews, but on this occasion I was moved to action as a result of the superb treatment I received as a very anxious patient throughout my two day stay, the first for surgery on ward 15 and secondly overnight and throughout the next day whilst awaiting a minor post operative procedure on ward 4. From initial reception to final discharge I was treated in a caring and professional manner with due regard to my anxiety, dignity and medical requirements. The handover between wards was seamless and further support and medical input was given by ward 15 staff prior to my discharge, which reflected their thoroughness of clinical care, rather than any short comings in staff and their excellence of care in ward 4. The standard of post operative care was exceptional. My Consultant interacted with me in a very professional and informative manner, taking time to carefully explain the procedure and his late evening visit to see how things were progressing was a defining moment, The surgical support staff during pre-op and in recovery reassured me that I was in good hands and being well cared for, My anaesthetist was informative, sympathetic and answered my questions and fears, offering support whilst acknowledging my anxiety. To all involved in my care I offer my sincere thanks. john naylor

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Response from Wansbeck Hospital

Dear John, Well, if you don't normally do reviews - we're very glad you chose to do this one !! Thank you so much for all of these really thoughtful observations. It is so important that the teams on ward 4 and on 15 have the opportunity to read your words and understand the impact of their kind and professional behaviours. I know just how much this will mean to them. I am convinced that high quality care has exceptional teamworking at the heart and it's lovely to see this reflected in your review. Above all, I am glad the team recognised how important it was to give you all the emotional support and reassurance you needed to proceed with your surgery with confidence, knowing that you were in the right place being looked after by a great team who wanted what was best for you. Please take great care of yourself and dont hesitate to get in touch if there's anything you need. With best wishes and our thanks once again, Annie

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