"My husband spent a month there on the oncology..."

About: Royal Blackburn Hospital

My husband spent a month there on the oncology ward. Whils there he had his mobile phone stolen by another patient, his only link with me, his wife, as I couldn't visit as often as I would like due to my own disability. For patients on oncologhy wards I feel that rules about visiting times should be more relaxed. When we visited there were some patients who had 10 - 14 visitors. It was so noisy that we couldn't have a proper conversation, this and the general noise on the wards as a whole distressed my very ill husband enormously. He asked me never to let him go to that hospital again.They couldn't cure him so sent him home. He has since died.

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Response from Royal Blackburn Hospital

Dear Linda Many thanks for your feedback on your experience of our oncology ward at Royal Blackburn Hospital, and thank-you for taking the time to do so after what I am sure has been a difficult few months for you and your family with the loss of your husband. I will make sure your concerns about safety, visiting and the ward environment are passed onto the team and I am very sorry to hear that your recent experience of our care for your husband wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor experience we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you prefer you can discuss further any concerns you may have about our services with our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks for taking the time to comment and best wishes to you and your family Wendy Stobbs, Patient Experience Facilitator

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