"Problems getting CT Outpatient Scan appt"

About: Ashford Hospital

(as the patient),

I was contacted by Ashford Hospital appts. line to make arrangements for a follow up scan after my cancer op. I requested appt. at St Peters Hospital as it is a short distance from my home - (the CT scan service is open 24/7 at St Peters as opposed to 9am-5pm Mon. -Fri. at Ashford) - only to be told, due to management directive, I could only be seen at Ashford. I have caring responsibilities (so my free time is limited), I do not have access to private transport, public transport is unreliable and taxis fares are extortionate and I would not qualify for help with fares. NHS is supposed to be patient focussed with a right to reasonable choice - not so in this instance!

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Response from Ashford Hospital

Thank you for taking the time to post your comments here. Apologies for what seems a long delay in responding but we have only just received the notification of your post. We are really sorry and concerned to hear about your experience at our hospital. Without more detail it is difficult to comment further, but we would appreciate it if would contact our Patient Experience Team on 01932 723553 or email pals@asph.nhs.uk

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