About: Priory Hospital Ticehurst

I have to agree with a previous reviewer's comments on how dreadfully poor standards are in this facility. There is little compassion and an atmosphere of indifference and tension. Personal belongings were confiscated and "checked" in absentia. I was denied access to a Laptop, iPad and mobile phone even though a consultant agreed to my request. When I commented that the book I was reading was on my iPad, a health care assistant assistant showed me to a library of approximately seven, dated readers digest books. I also have to agree with a previous reviewer in regard to false accusations and scorn for simple requests for belongings. I asked for my notepad and pens and did not get them for three days. I asked for my electric toothbrush (no charger allowed), own soap and toiletries and was denied them for the same amount of time. The chief architect of this archaic, inconsistent and dictatorial high- handed behavior was the office manager, a woman who apparently is feared by other administration staff and nurses alike. This hospital prides itself on its grounds, but access was denied to too few periods during the day and only to a restricted area for smokers, presumably because of staffing shortages. These shortages were particularly noticeable due to frequent requests over the internal mobile radio for staff to relieve other staff for breaks. Forget dignity for patients, this place would not seem out of place in a Dickensian novel. When staff say they will come back to you with an answer for a simple request, they do not. That is one of the two consistent poor behaviors experienced by me in this awful place. The other was waiting patiently for medication at the cupboard they call the clinic. I once waited for over twenty minutes without being acknowledged. Additionally, I was not weighed, my temperature was not taken, and my bp was not measured once during my stay. On another occasion, whilst waiting of an apparent lifetime for medication again, the duty doctor was openly raising his voice to the duty nurse about not being able to admit another patient because another patient had not been "booked" off the system. Staff at this hospital should realize that people with mental issues do not necessarily have feeble brains and should respect the confidentiality of patients in discussions. In all, the NHS had appallingly value for money for my stay.

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Response from Priory Hospital Ticehurst

We are sorry to hear that you had a negative experience at the Priory Hospital Ticehurst. As an organisation we are committed to providing the highest quality of care, to make a real and lasting difference for everyone we support. If you would like to raise your concerns directly with us, please contact our team on 020 7605 0923 or davidwatts@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.

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