"Fantastic paramedic care"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I've been in and out of hospital for the past 6 months. I was being transported by an ambulance vehicle (more like a car than an ambulance) and I fell over when I was getting out.

The driver needed help to get me up, so they had to ring for an ambulance to help.

When the paramedics arrived they were absolutely fantastic. The care they showed me really couldn't have been better.

I’d love to buy drinks for everyone involved if I could.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Queue438

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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