"Breast Care Clinic"

About: City Hospital campus / Breast surgery King's Mill Hospital / Breast surgery

(as the patient),

I was called for a routine mammogram, which went very smoothly & efficiently. Early the following following week I received a recall letter, with information about how, statistically, only 20% of those recalled would go on to further treatment. The letter went on to say that my appointment, for the Thursday of that week, would be for a minimum 2 hours & that I would be seen by a Consultant Surgeon & Radiographer. I was very concerned & convinced that I had cancer. I went along on the Thursday & was given an ultrasound, which was unable to detect the abnormality shown by the mammogram, so was given another mammogram, which did pick up the problem, & a biopsy was taken, which was not very pleasant, but bearable.

I cannot emphasise enough how kind & considerate every member of the Breast Care Team was, reassuring me & explaining every step of the procedure, even holding my hand. I was told to expect a letter giving me an appointment for the following Thursday (today). At today's appointment there was a bit of a wait, but this was forgotten when the Doctor told me that it was good news & that the biopsy was normal. I was so happy.

One hears so many horror stories about the hospital, but, though it was a worrying time for me, I felt totally confident in the care I was afforded & thank everyone on the Team very much. One hears so many negative stories that I felt I had to tell you of my very positive experience.

Even had the result been different, I still had faith that I would be given the very best of care.

I would, however, like to make a suggestion about the initial recall letter. It read "you will have a 2 hour plus appointment" &" you will see a Consultant Surgeon & Radiographer" I managed to read so much between the lines that I scared myself half to death, In the event, my appointment lasted for less than an hour & although I saw a Radiographer, I did not see a Surgeon, nor did I need to. Because it said "will" I immediately jumped to the wrong conclusion. Perhaps if the letter were altered to say "may" I would have believed I had a chance of being one of the 80% who did not need further treatment. Rewording the letter would help to allay fears at the outset.

Despite this I still hold the Breast Care Team in the highest regard. Thanks again.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Nottingham University Hospitals NHS Trust

Thank you for your kind words and for sharing your experience with us. We are pleased to hear that the outcome of your tests was positive and that you found our colleagues to be kind and supportive. We will ensure your appreciation is shared with the team.

We are also grateful for your feedback about our patient letters. We are very sorry that the way the letters were written caused you so much anxiety and upset. We will use your feedback, and that of other patients, to further improve the service we provide to people in our care, which includes reviewing the content of the letters as soon as possible and making changes where this is necessary.

Response from Nottingham University Hospitals NHS Trust We are preparing to make a change

Further to our earlier response above, we are keen to make appropriate changes to our patient letter based on your feedback, however we are having some difficulty identifying the letter in question (as it may be a recall leaflet which is nationally produced rather than one of our own).

If you feel you could be any assistance at all to us in this matter, please get in touch with Jodie Coates in our ICT Service by email to jodie.coates@nuh.nhs.uk. Thank you again for sharing your thoughts with us.

Update posted by xsarab (the patient)

I am so very sorry, this review was meant for Kings Mill, I don't know how I managed to put it onto your site. I can't apologise enough.