"Comments from service users"

About: Right Steps Wakefield

(as a staff member posting for a patient/service user),

These are the latest comments from our Service Users that have been fed back to us as part of the Patient Experience Questionnaires:

PEQ: Waiting time for first appointment seemed excessive. My appointments with Sally were helpful in bringing me to understand that my sadness was normal.

PEQ: The 1: 1 service I had was brilliant, very targeted to my needs.

PEQ: My Advisor showed me a new approach to handle my problems and her input was invaluable.

PEQ: I would just like to say a big thank you.

PEQ: I enjoyed my time at turning point. It was very positive for me and I feel a lot better. Thank you.

PEQ: I felt that I was wasting your time and the people I talked to were lovely.

PEQ: Steven was very easy to speak to and made me comfortable straight away.

PEQ: My therapist was very helpful, friendly and approachable.

PEQ: It was very helpful in fact it was brilliant it has made me a happier person and I feel safe.

PEQ: I am so happy I did the cbt although there have been moments I wanted to walk away over misunderstanding we got there in the end.

PEQ: After my first visit I felt that the treatment I would get would help me also I felt comfortable in the environment.

PEQ: It's been very helpful in teaching me how to control my worrying. The techniques have genuinely benefited me and I will continue to use them.

PEQ: Although I feel I was "getting there" on my own. I really do feel the advice

and support offered helped this process. Thank you so much for being there.

PEQ: The team over time helped me regain my thoughts so that I could make controlling decisions for myself thank you.

PEQ: It has helped me to be able to speak out loud about my problems and my past. I feel like I can understand how my problems affect me. I understand my emotions and I am glad I can talk about it. I feel better for knowing I am not the only one who needs therapy like me.

PEQ: It was most helpful in sorting out my problem. Without your team I would still be Mr Nasty! ! (Thank you all).

PEQ: I was very apprehensive about making initial contact but once I took the plunge, I found the whole service very understanding and supportive. I feel able to face the future with more confidence and mechanisms to help me cope.

PEQ: I came along to a few workshops whilst I was waiting for my 1 to 1 and found them very helpful, Kathryn who did my 1 to 1 sessions was always kind and helpful I really feel much better able to cope with my anxiety and I am much more in control. I am very grateful for all the help and support I have received from Rightsteps and would like to pass on my gratitude to Kathryn who has helped me so much.

PEQ: Really enjoyed the workshops should have spaced them out more but limited to time off work. One to one was really helpful and I have learnt a lot.

PEQ: I feel much more confident in dealing with stress/anger related situations. I can deal with them through the advice given to me. I have delayed in answering because I wanted to be 100% sure.

PEQ: I would like to say a big thank you to Turning point and the Staff for helping

me through this difficult time I am having. Thank you very much.

PEQ: My experience at your service was definitely worth it. It was what I needed

and the best choice I made as I feel I am definitely on the road to recovery. Thank you.

PEQ: It helped me so much to talk to someone who I did not know Jack who I work with was so easy to talk to thank you all so much.

PEQ: The service was extremely helpful and has given me confidence but I still feel that I'm bottling things up. I will continue to work through and read the paperwork and handouts which are very useful. Thank you.

Do you have a similar story to tell? Tell your story & make a difference ››