"Must see consultant but consultant left the clinic"

About: Moorfields Eye Hospital (City Road)

Seen by a very nice doctor who said I had to be seen by the consultant. Sat around for 2 hours waiting and then the poor doctor had to make up an excuse as the consultant had long gone had no intention of coming back. Total lack of respect shown by consultant for patients and colleagues.

Story from NHS Choices

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Response from Moorfields Eye Hospital (City Road)

I'm sorry to hear this. If you could email the details of the time, date and clinic you were visiting to pals@moorfields.nhs.uk, our complaints team will be able to investigate this in more detail for you and see whether anything can be done to prevent this sort of thing happening to others in future.

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