"No confidence"

About: Torbay Hospital

From start to finish very poor. Parking a nightmare; reception staff far too busy chatting to give entire attention; told to take contacts out and then nurse realised I needed them for eye test; nurse gave wrong eye drops - dilation instead of constriction on doctor's orders; told to wait an hour then told laser op impossible and to come back another day. First of all my time is very valuable - just like everyone else's nowadays no time to sit around the hospital and then to be told to come back another day. Secondly - total incompetence - I have no faith; if they can get the drops wrong then what about the treatment - help. Asking to go to another hospital or might just not have treatment. Poor and disappointing. Clerical Officer who assisted me a great help!

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards South Devon Healthcare NHS Foundation Trust.

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