"Improving my golf!"

About: Royal Bournemouth General Hospital

It seem's to me that generally people are very quick to criticise our local Bournemouth Hospital & National Health Service, one would suppose based on personal experience. I personally have nothing but the upmost praise, for the system, speed of action & results, based on the following: My story starts with a visit to the Grove doctors surgery in Christchurch on Friday 29th May 2014 & being referred to Bournemouth Hospital for a X-ray on left hip. On the 22nd July 2014 I attended Mr Goodwin's outpatients department & was told, that I needed a full left hip replacement. Next was the pre admission clinic Thursday 21st August 2014, before we went on holiday I was offered an accepted an admission date of the 3rd Oct 2014. I arrived at the Derwent Wing at at 6-45am Friday 3rd October 2014 escorted to my room, showered, robed up, met the anaesthetist & surgeon, walked to operating theatre with nursing staff, was anaesthetised operated on & had new hip fitted, woke up in recovery room "chatting" to staff by ten o'clock. Then taken back to my room for three nights. During my stay I never wanted for anything, every request was carried out, my surgeon & anaesthetist where brilliant, nursing care was excellent, physiotherapy was top drawer, thank you so very much everybody! All my appointments before, during & after the operation where conducted at the correct time. From start to finish just "eighteen weeks", which I think is fantastic! As I said earlier but say again, my opinion of Bournemouth Hospital NHS is that they carry out everything very professionally, to a very high standard & thank you for improving my quality of life, Best regards Chris Cook.

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Response from Royal Bournemouth General Hospital

Dear Chris Cook Thank you for such a comprehensive thank you in response to your recent treatment at our hospital. It was excellent to read that your treatment has gone so smoothly from start to finish and that you were treated within 18 weeks. It is most rewarding to receive positive feedback about the NHS and in particular about our own Trust and I will make sure that your feedback is shared with all the heads of departments that you have mentioned, so they can share it with their staff. I hope that you soon make a full recovery and wish you well for the future and that your golf handicap improves with your newfound hip movement. Regards Sue Mellor Head of Patient Engagement

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