"Pathology department Tues 7th Oct"

About: Hertford County Hospital

Thank you to really lovely, friendly staff yesterday about noon and for the short wait for blood tests. The receptionist was really good when I arrived. She acknowledged that I'd arrived and said she'd be there when she'd walked back round to the other side of reception. The nurse who took the blood (with lovely earrings) was really friendly and positive. Thank you - don't underestimate how much difference your team makes. The only thing I found embarrassing was handing over an 'ahem' sample! Not sure if there's any way of making it feel less mortifying when you hand it over! Ridiculous I know and all in a day's work for you, I'm sure bit being British and all that.......Somehow giving a urine sample feels so much less embarrassing! Not a criticism at all though. Really appreciated the care you gave. Thank you.

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Response from Hertford County Hospital

Many thanks for the feedback, which we'll make sure gets passed to the team at Hertford County. Will also feed back your comments about samples, although not sure what might be possible apart from a little more sensitivity - after all, our staff are used to handling these items and may not always remember that for some people it is all very new to them!

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