"Rude staff member at Heartlands"

About: Heartlands Hospital / Maternity

(as a service user),

I'm 26 weeks pregnant and I phoned heartlands for some advice about my unborn child& the receptionist was so rude, refused to tell me what I needed to know to make sure all was okay. I felt she was abusive to me. This is absolutely disgraceful.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Becky

I am sorry to hear about your experience and I am concerned by the manner in which the receptionist spoke to you. If you could let me have some more details that would be very helpful. I can be e-mailed on iona.belgrove@heartofengland.nhs.uk or contact Patient Services on 0121 424 0808.


  • {{helpful}} of {{total()}} people think this response is helpful