"kidney scan"

About: Basildon University Hospital

i went to the general ultrasound department today to have my babys kidney scan done. i was extremely upset with the care that was given. the lady did not speak to me once other then telling me her name and did not explain what she was doing. once herself and another lady who sat with her had finished they stood up and walked out without saying we should leave or goodbye. i was therefore left standing in the room with my baby untill she walked back in 5 minutes later and said "oh you can go you no". i would of liked them to explain what was happening during the scan and not be so extremely rude when walking out without a word

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Response from Basildon University Hospital

We are sorry to hear that you were not happy with the care you and your baby received at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the department concerned. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 if you wish to discuss this further.

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