"Thank You"

About: Royal Blackburn Hospital

We were referred to Ward B14, to attend on Saturday morning. From arriving at the Reception where my Dad was greeted by name to the Consultant we were treated so well. My Dad has early stage dementia and we had to attend following an accident on Friday evening. The consultant examined my Dad, explained what he was doing throughout and why and then explained that surgery was no needed, he talked directly to my Dad not to me or my Mum. It put us all at ease. We were there for about 30 mins in total which was great, no hanging around. Thank you so much.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience of our Oral and Maxillofacial Surgery service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team on B14. I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor/good visit for you we would really value this so that we can try to improve things/ make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Many thanks again and I do hope your father is recovering well Wendy Stobbs, Patient Experience Facilitator

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