"Concern over delays in appointments"

About: Fartown Health Centre

(as the patient),

I was referred to Moorfield Clinic at Fartown Health Centre, Huddersfield by my GP for treatment to verrucas, having suffered the symptoms for over three years despite having seen a chiropodist as a private patient.

Appointments have been frequently changed and I have always managed to work round them, I should add it takes me nearly an hour to get to the clinic and the treatment lasts about 20 seconds!

My complaint relates to text messages that I received from the clinic whilst I was abroad, again changing my appointment. I had an appointment already made for September and the text I received was for another appointment in October which seemed fine. When I got home I had a letter to say that I had a further appointment which fell three days after my September appointment so to avoid confusion I contacted the clinic. The original appointment was cancelled and the reason given was that my clinician was going on holiday. I attended the second appointment date in September and the clinician told me that they were not going on holiday and did not know why the appointment had been changed? My next appointment was made for early October 2014 and I received a letter confirming this, only to get a further letter stating that the October appointment was now being cancelled, requesting I make another appointment.

At the time of my last treatment, I was told that another procedure was going to be tried and that a different person would have to undertake it because my current doctor was not qualified and I was told that such treatment should be within two weeks. An appointment was made for this procedure for mid October 2014 and I have now received a phone call to say that this appointment has been cancelled due to my original doctor being 'poorly'. How can they predict this doctor's ill health 8 days in advance and why is this relevant, when a different doctor was supposed to be doing the treatment because my usual doctor is not qualified?

I am now informed that I have to wait a further five weeks for treatment, but no doubt this appointment may well be cancelled?

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Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Thank you Eyup for bringing this to my attention, I would very much like to investigate this further and answer some of you questions. Please can I ask you either call me on 07814665526 or drop me an email with your contact details.

louise.thornton@locala.org ok

Louise Thornton

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