"Missing appointment letters "

About: Alder Hey Children's Hospital / General surgery

(as a staff member posting for a carer/relative),

"...I have found appointments have not been sent out. It seems to be always at the start of treatment as once you are inside the system it is better. I have had to chase up Alder Hey twice when my relative was starting treatment or waiting for an appointment for 2 separate clinics, one of them was supposed to be an emergency appointment. When I rang I was told their card must have gone astray from A&E. "

Posted by Healthwatch Liverpool 1

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