"My poor chemotherapy experience"

About: Singleton Hospital Singleton Hospital / Clinical Oncology

(as the patient),

I was diagnosed with breast cancer last year and am undergoing chemotherapy. From day one my experience of the chemotherapy department has been dreadful. My appointments have only been on time once, most of time I have had to wait 3-4 hours with no explanation of why the delay. Only recently, after my husband complained, did they start to explain about the delays. The problem mostly seem to be with the pharmacy department and the distribution of the chemo drugs.

I was nearly administered the incorrect chemotherapy drug, as it was inputted incorrectly into the computer system. I had to explain that I was no longer on that drug and was now on a lower dosage.

The nurses are very kind whilst having my treatment and are under a lot of stress and overworked, due to lack of staff. I have sat in the waiting room talking to other patients who have experienced the same things. Most of these patients are ill and very nervous having this treatment and feel they are being treated like cattle.

Most of these patients are afraid to complain as they have to keep going back for treatment.

I do not blame the nurses but the managers. Where are you, and why aren’t you physically going to check these departments from the patients point of view? It seems you are not listening to the nursing staff, so why don’t you listen to the patients?

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