"Majority of staff were brilliant"

About: The Great Western Hospital

Had a adominal hysterectomy majority of staff were amazing but there was one shift that was awful antibiotics were due at 4pm didn't get them till midnight even with me constantly asking one lady was crying in pain but was told she couldn't have pain relief as her drug sheet was with pharmacy took over an hour staff talking amongst themselves in out ward moaning about not wanting to be her and on discharge I left at 1pm no pain meds or antibiotics had to collect them after 6 that day will be speaking to the matron on Monday who was lovely

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Response from The Great Western Hospital

Thanks for taking the time to let us know about your experiences. Although I was pleased to see the majority of your care was excellent, it was disappointing that this wasn't consistent. Please do raise this with the Matron, who I'm sure will be able to help. Alternatively, our Customer Service team can be contacted on 01793 604031 should you wish to discuss it further.

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