"Short stay ENT surgery"

About: Gloucestershire Royal Hospital

I have just had ENT surgery at Gloucestershire Royal Hospital. My scheduled surgery on the 13th was cancelled with just under 2 weeks to go, but they were able to fit me in on the 3rd. I arrived at 7.30 am to admissions suite, I was 4th on the list which meant I was not expected to go down until 2pm, so it was a long wait. However I appreciated being able to stay in my own clothes until nearer my appointed time. I was given a named nurse who looked after me until I left the admissions suite, spoke to one of the surgeons on the Consultants team and two 2 anaesthetists that morning, so plenty of opportunity to ask questions, all of which were answered. I was escorted to theatre by another nurse and handed to another named nurse in the theatre. Everything was explained comprehensively and when I awoke in Recovery a couple of hours later, I had one - to -one nursing care, a visit from both the consultant and anaesthetist, before being transferred to the day surgery unit, where once again I was given a named nurse. Initially I had been scheduled for an over night admission, but as I had an uneventful recovery and uncomplicated procedure was able to go to the day surgery unit before discharge later in the evening. The care I received in my short stay was exemplary, top class and I could not have wanted for better. Everyone was friendly, polite, caring, efficient and professional. The hospital was evidently clean. Well done Gloucestershire Royal, a beacon in the NHS.

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Response from Gloucestershire Royal Hospital

Dear Ms Thomas, Thank you very much for taking the time to share this information with us. It's good to hear that you had such a positive experience of our services and that your surgery went well. We will certainly pass your comments onto the ENT and Day Surgery Unit teams. If you'd like to leave more specific feedback for any individuals in particular, you can get in touch with our patient liaison (PALS) team on 0800 019 3282 (Free phone) or by emailing pals.gloucestershirehospitals@glos.nhs.uk . They will be able to take a few more details to ensure the feedback reaches all those involved. Many thanks again Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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