"No Co-ordination between the X-Ray Department &..."

About: Huddersfield Royal Infirmary

In August, the Consultant Gastroenterologist requested a bone density scan for my wife from the X-Ray Department. On returning home on 3 October, from a short break, we found a letter from the consultant, copying our GP, advising us that the X-Ray Department had written to her advising her that my wife did not attend for her bone density scan. How can patients, such as my wife, be expected to have telepathic knowledge of such an appointment, if the X-Ray Department do not communicate with the patient in any normal manner - i.e. by letter, by telephone call (we have two answer-phones for occasions when we are absent from home) or text. * I believe that the appointment procedures of the X-Ray Department need a thorough review and, if not at fault, then the source of human error should be investigated... and * I believe that proper investigation should be carried out, and hospital procedures possibly amended, before accusations of patient malpractice are spread abroad, when the problems are contained within the hospital and nothing to do with the patient. My wife and I would wish the HRI Management to know that we have always found the consultant to be thorough in her professional consultations with my wife and in no way do we wish to say anything against her. The problem appears to relate solely to the X-Ray Department and general hospital procedures. BTW, what area in HRI does the X-Ray Department come under - it doesn't seem to have a listing of its own?

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Response from Huddersfield Royal Infirmary

We are really sorry to hear of your very disappointing experience of our service. All feedback is extremely important to us and we always welcome the opportunity to find out what went wrong, and clearly something did in your wife's case. However, it is of course not possible to investigate this from the limited information on this website. If you would like to look into this for your wife, please contact our Patient Advice and Complaints Service on 0800 013 0018, 01484 342825, or by email to patientadvice@cht.nhs.uk. We are, of course, pleased to hear there were no concerns about the consultant.

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