"Never Again"

About: King's Mill Hospital

I went into Kingsmill on the 19/09/2014 for a hernia operation. I arrived at my scheduled time of 12:30 and was taken to a room of my own, and was told a nurse would be with me shortly. At 1:00 a nurse came into me and gave me a general check over, blood pressure and that, and explained what was going to happen. A little later the Anesthetist came in and explained what was going to happen when he gave me my General anesthetic, he then went on to ask if I had consider a spinal Anesthetic as there are less complications, plus I would be out of hospital sooner, I could tell he was pushing for this, even though I was all cleared for the General Anesthetic, but he once again informed me what was involved with the spinal and emphasized I would be out of hospital sooner. By now I was loosing my nerve, and was unsure of myself. he went away informing me he was going to talk to the surgeon about this. At 3:00 a nurse appeared and gave me some stockings fro DVT and to tell me to get changed as I was next, she gave me some pain killers and some ant-sickness tablets, and informed me they will be down in a bit to collect me. Five minutes later a commotion started outside of my room, a woman and her partner were shouting and hollering that this place is crap and worse, it was all calmed down, and then I heard two people outside my room, I assume nurses talking about what had just happened and what they were going to do, they decide to give this person my slot as I seemed very amicable. At 4:00 I informed a nurse I was not happy and I was fed up and was about to walk, she asked me not to walk, but at 4:15 I got changed and left. I was angry Fed up and had lost my nerve. I suffer from nerves as they well know. I feel I was treated unfairly decisions were taken out of my hands, and I had not been consulted about things such as loosing my slot. If shouting and hollering is a way to get things done then Kingsmill has got it wrong. I am an easy going person, but they took advantage of that, and that's not fair. I will never go or recommend Kingsmill again.

Story from NHS Choices

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Response from King's Mill Hospital

Thank you for your message. Your comments have been circulated to the management teams responsible for your care and we would like to discuss this further with you. We would be very grateful if you could please call our Patient Experience Team on 01623 672222 (Monday to Friday 8.30am-5.00pm).

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